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Service Delivery Terms

Last updated: October 15, 2026

This English version is provided for information only. In case of any conflict, the Turkish version prevails.
Summary
  • Vaktimce is a digital service; there is no shipping or physical delivery.
  • Once payment is confirmed, your plan is activated on your account instantly (within 24 hours at the latest).
  • You access the Service from your web browser on a computer, tablet or phone.

1. Nature of the Service

Vaktimce is a cloud-based software service (SaaS) that lets businesses take online bookings and manage appointments, staff, services and customers. What you purchase is not a physical good but the right to use the software within the selected plan for the duration of the subscription.

2. Delivery of the Service (Activation)

  1. Account creation: Your account opens the moment you sign up and the 14-day free trial begins; no payment is required.
  2. Paid plan: When you choose a plan on the Panel → Subscription page and complete payment, the plan features are made available on your account immediately after payment confirmation is received from our authorized reseller Paddle (usually within a few seconds), and in any case within 24 hours at the latest.
  3. Notification: Paddle emails the payment receipt/invoice to you; you can always see your subscription status on the Panel → Subscription page.

There is no shipping, installation or additional cost involved in delivering the Service.

3. Access and Technical Requirements

  • The Service is accessed at vaktimce.com with your registered email and password.
  • An up-to-date web browser (Chrome, Safari, Edge, Firefox) and an internet connection are all you need; no additional software is required.
  • Your customers can book through your own booking page without signing up.

4. Service Continuity

  • The Service is provided to be available 24/7. Planned maintenance is carried out during low-usage hours wherever possible and announced in advance.
  • Data is backed up regularly and transmitted over an encrypted connection (HTTPS).
  • For outages exceeding 72 hours caused by Vaktimce, the Refund and Cancellation Policy applies.

5. Support

For questions about using the Service, you can write to destek@vaktimce.com or use the contact form. Support requests are answered within 1 business day at the latest on business days.

6. End of the Agreement

When a subscription is cancelled, the Service continues to be provided until the end of the paid period; after that the account remains open under the free plan terms and your data is kept.