Refund and Cancellation Policy

1. Cancelling Your Subscription

You can cancel your subscription in any of the following ways:

1. Using the “Turn off auto-renewal” option on the Panel → Subscription page,
2. From the Paddle customer portal opened via the “Card, invoices and subscription management” link on the same page,
3. By sending your cancellation request to destek@vaktimce.com from the email address registered to your account.

A cancelled subscription remains fully usable until the end of the period already paid for; at the end of the period your account moves to the free plan. If you change your mind before the period ends, you can turn auto-renewal back on. Cancelling does not delete your data (appointments, customers, services).

2. Right of Withdrawal and Full Refund

If you request a refund within 14 days of your first paid payment, the full amount you paid is refunded and your subscription ends, even if you have used the Service. Buyers who are consumers can exercise their 14-day right of withdrawal under Turkish Law No. 6502 and the Distance Contracts Regulation in this way. This policy applies in the buyer's favor in addition to Paddle's standard refund policy.

3. Refunds for Renewal Periods

• For automatically renewed periods, the renewal fee is refunded if requested within 14 days of the renewal date and the Service has not been used during the renewed period (no new appointments have been booked).
• In other cases, no partial (unused days) refund is made for the current period; cancellation takes effect at the end of the period.
• For yearly subscriptions, requests within 14 days of the first payment are covered by the full refund.

4. Payments Refunded in All Cases

• Amounts charged in error or charged twice (duplicate charges),
• If the Service cannot be used for more than 72 consecutive hours due to a technical problem caused by Vaktimce, the amount corresponding to the period of unavailability.

5. Plan Changes

When you upgrade, the new plan starts immediately and the price difference for the remainder of the period is charged. When you downgrade, the value of the unused time on the previous plan is added to your account as credit instead of a cash refund and is deducted from your next payments (except for full refund requests within the withdrawal period).

6. Refund Process

1. You can send your refund request to destek@vaktimce.com, or contact Paddle directly via the link in your payment email or at paddle.net.
2. Your request is reviewed within 3 business days at the latest and you are informed by email.
3. An approved refund is made by Paddle to the card or payment method used within 14 days at the latest; how long it takes to appear in your account depends on your bank (usually 5–10 business days).
4. Paddle issues a credit note for the refund and sends it to your email address.

7. Account and Data Deletion

If, in addition to your subscription, you would like your account and all your data deleted, you can send a request to destek@vaktimce.com. Subject to legal retention obligations, your data is deleted or anonymized.