Pre-Contract Information Form
Last updated: October 15, 2026
This form has been prepared under Turkish Consumer Protection Law No. 6502 and Article 5 of the Distance Contracts Regulation to inform the Buyer before purchasing the Vaktimce subscription service.
1. Service Provider and Seller Details
Service Provider
| Service provider (full name / company name) | Vaktimce |
|---|---|
| Brand | Vaktimce |
| destek@vaktimce.com | |
| Website | vaktimce.com |
Seller (Merchant of Record)
The subscription is sold by Vaktimce's authorized reseller Paddle; payment, tax, invoicing and refunds are handled by Paddle.
| Seller (Merchant of Record) | Paddle.com Market Limited |
|---|---|
| Address | 30 Old Bailey, London, EC4M 7AU, United Kingdom |
| Role | Authorized reseller of Vaktimce subscriptions; it collects payment, calculates and collects tax, issues the invoice and processes refunds. |
| Terms of sale | Paddle Buyer Terms · payment/invoice support: paddle.net |
2. Main Characteristics of the Service
Vaktimce is a cloud-based software service used through a web browser that lets businesses take online bookings and manage their appointment, staff, service and customer processes. Staff, customer and monthly appointment limits, as well as features such as QR codes, email notifications, customer history, multiple branches and advanced reports, vary by plan. Current plan features are listed on the pricing page.
3. Total Price and Payment
- Prices on the English site are in US dollars (USD) and shown excluding taxes; taxes are calculated by Paddle based on your country (VAT is 20% for Turkey) and the total including taxes is shown separately at checkout.
- Payment is taken in advance at the start of the subscription period on Paddle's secure checkout by credit/debit card or other methods offered there. The invoice is issued by Paddle.
- There are no shipping, delivery or additional costs.
4. Subscription Term, Renewal and Termination
The subscription is purchased monthly or yearly and, unless cancelled, renews automatically for the same term at the end of the period. The Buyer can turn off auto-renewal at any time on the Panel → Subscription page or in the Paddle customer portal; the Service remains usable until the end of the paid period. No automatic charge is made when the 14-day free trial ends.
5. Performance (Delivery)
The Service is performed electronically; there is no physical delivery. Once payment is confirmed, the plan features are made available on the Buyer's account immediately (within 24 hours at the latest).
6. Right of Withdrawal
The Buyer has the right to withdraw without giving a reason within 14 days from the date the contract is concluded. For withdrawal/refund requests made within 14 days of the first paid payment, the full amount paid is refunded by Paddle to the payment instrument used within 14 days at the latest from receipt of the request. Notice of withdrawal can be given by email to destek@vaktimce.com or via paddle.net. Details: Refund and Cancellation Policy.
7. Functionality and Compatibility of Digital Content
The Service works in up-to-date web browsers such as Chrome, Safari, Edge and Firefox, on computers, tablets and smartphones. No separate software installation is required; an internet connection is needed.
8. Complaints and Objections
Complaints and requests can be sent to destek@vaktimce.com; they are answered within 3 business days at the latest. If the Buyer is a consumer, they may apply to the Consumer Arbitration Committee or the Consumer Court within the monetary limits announced by the Turkish Ministry of Trade.
The Buyer accepts that they have read this form and given the necessary confirmation electronically before payment. This form is valid together with the Distance Sales Agreement.